Shipping InformationFree white glove delivery (only for baltic states). All of our massage chairs come with FREE white glove delivery everywhere in the BALTIC STATES (Lithuania, Latvia, Estonia). White Glove delivery includes dispatch of a local two person crew, transfer from the delivery truck to the room of your choice, assembly of the chair, and disposal of boxes and packing materials.
How long does delivery take? Exclusive colours (Saddle, Walnut, Bordeux) allow
five months from day of confirmed order for your chair to arrive at your home (after full payment is done.)
I need expedited delivery. We can work with our carriers to accommodate birthday, holiday, and other time-critical deliveries. If you need expedited delivery, please contact us. We can explore delivery options with you and find the one that best suits your needs.
What do I need to be ready for delivery? Have a space ready for the massage chair to be placed. If you are going to be using it on a hard surface, we recommend putting a carpet or mat under the chair to help reduce noise and protect your floor. Upon delivery, please inspect the item thoroughly before the delivery team leaves, and contact us immediately if there is any damage to your massage chair.
How do I report damaged items? Please contact us at
info@smartwellness.eu immediately to report any damaged product. The sooner we know about a problem, the faster and better we can resolve it. Please contact us while the delivery team is still at your home. We’ll arrange a swap for chairs damaged beyond repair.
Guarantees and returns for EU customers. You have the right to cancel and return your order within 14 days. In order to return a product, it must be in its unchanged condition with all labels remaining and with no package damage. In this case, client will be required pay the return shipment costs.